| Bezeichnung | Beschreibung | Erklärungen |
| ASP | Applikations Service Provider | IT Service Dienstleister der einen definierten Applikations Service erbringt gegenüber dem Leistungsempfänger |
| BRM | Business Relationsship Management | Geschäfts Beziehungen |
| CRM | Customer Relationsship Management | Kunden Beziehungen |
| CSI | Continual Service Improvement | Kontinuierliche Serviceverbesserung |
| KPI | Key Performance Indicator | Leistungskennzahlen (KPI) die in den jeweiligen SLA vereinbart sind und periodische gegenüber dem Leistungsbezüger rapportiert werden |
| SLA | Service Level Agreement | Vereinbarung (Vertrag) zwischen dem Leistungserbringer und dem Leistungsempfänger zu definierten Services, Leistungen und Kosten |
| PMO | Present Mode of Operationr | Aktuelle Betriebsphase (alter Zustand) vor einer Outsourcing Transition Phase |
| TMO | Transition Mode of Operation | Überführung der IT Organisation und Services inkl. Hardware und Software in den zukünftigen Betriebsmodus bei einem IT Outsourcing Projekt |
| FMO | Future Mode of Operation | Optimierter IT Betreib nach einer erfolgreichen Überführung (Transition) der vereinbarten Serviceleistungen |
| BIA | Business Impact Analysis | Risiko Analyse mit dem Fokus auf das Business bei Ausfall der IT Services und den möglichen Auswirkungen |
| SLM | Service Level Management | Service Level Management stellt die Anforderungen und die Koordination zwischen dem Leistungserbringer und dem Leistungsempfänger sicher |
| CMDB | Configuration managmeent database | Konfigurations Datenbank für die entsprechenden Komponenten und Services |
| ISO (9000ff / 20000) | International Organization of Standardization | Bei ISO 20000 handelt es sich um eine anerkannte Norm zum Thema IT-Service-Management (ITSM) auf der Basis von ITIL und ISO 9000 aufbauend |
| ITSM | IT Service Management | Bei ITSM handelt es sich um eine anerkannte Begriff zum Thema IT-Service-Management (ITSM) |
| RFI | Request for Information | unverbindliche Informationsanfrage eines Outsourcing-Gebers an potenzielle Outsourcing-Nehmer |
| RFP | Request for Proposal | Anfrage an potenzielle Outsourcing-Nehmer auf eine Ausschreibung des Outsourcing-Gebers ein Angebot einzureichen |
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Hello there! I know this is somewhat off topic but I was wondering if you knew where I could find a captcha plugin for my comment form? I’m using the same blog platform as yours and I’m having difficulty finding one? Thanks a lot!
Hi, you can install following plugin or captcha in wordpress:
http://wordpress.org/extend/plugins/si-captcha-for-wordpress/
regards
René Haller
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Thanks for your comments. I’m still working on more article like End to End Measurements, Application Management and Service Levels.
See also my second Blog about cloud Servives http://www.cloudmonitor.ch/blog
regards
René
Thanks for your comments. I still working on more article like End to End Measurements, Application Management and Service Levels…and…and….
See also my second Blog about cloud services http://www.cloudmonitor.ch/blog
regards
René