Abkürzungen

 

Bezeichnung Beschreibung Erklärungen
ASP Applikations Service Provider IT Service Dienstleister der einen definierten Applikations Service erbringt gegenüber dem Leistungsempfänger
BRM Business Relationsship Management Geschäfts Beziehungen
CRM Customer Relationsship Management Kunden Beziehungen
CSI Continual Service Improvement Kontinuierliche Serviceverbesserung
KPI Key Performance Indicator Leistungskennzahlen (KPI) die in den jeweiligen SLA vereinbart sind und periodische gegenüber dem Leistungsbezüger rapportiert werden
SLA Service Level Agreement Vereinbarung (Vertrag) zwischen dem Leistungserbringer und dem Leistungsempfänger zu definierten Services, Leistungen und Kosten
PMO Present Mode of Operationr Aktuelle Betriebsphase (alter Zustand) vor einer Outsourcing Transition Phase
TMO Transition Mode of Operation Überführung der IT Organisation und Services inkl. Hardware und Software in den zukünftigen Betriebsmodus bei einem IT Outsourcing Projekt
FMO Future Mode of Operation Optimierter IT Betreib nach einer erfolgreichen Überführung (Transition) der vereinbarten Serviceleistungen
BIA Business Impact Analysis Risiko Analyse mit dem Fokus auf das Business bei Ausfall der IT Services und den möglichen Auswirkungen
SLM Service Level Management Service Level Management stellt die Anforderungen und die Koordination zwischen dem Leistungserbringer und dem Leistungsempfänger sicher
CMDB Configuration managmeent database Konfigurations Datenbank für die entsprechenden Komponenten und Services
ISO (9000ff / 20000) International Organization of Standardization Bei ISO 20000 handelt es sich um eine anerkannte Norm zum Thema IT-Service-Management (ITSM) auf der Basis von ITIL und ISO 9000 aufbauend
ITSM IT Service Management Bei ITSM handelt es sich um eine anerkannte Begriff zum Thema IT-Service-Management (ITSM)
RFI Request for Information unverbindliche Informationsanfrage eines Outsourcing-Gebers an potenzielle Outsourcing-Nehmer
RFP Request for Proposal Anfrage an potenzielle Outsourcing-Nehmer auf eine Ausschreibung des Outsourcing-Gebers ein Angebot einzureichen

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